Terms and conditions
An agreement has been made between Specialised Vehicle Security and the Client named in the Customer Invoice whereby the Client agrees to purchase the product and take advantage of free installation on all insurance approved alarm systems of the product to their vehicle as referred to in the Invoice on the terms set out below, which together subject to any variations allowed by these conditions constitutes the whole Agreement.
DESCRIPTION OF WORK
The Company will deliver the product described on the Invoice to the Clients address and whilst at the address, at that time will install it to the Client's vehicle free of charge in accordance with the manufacturers recommended installation guidelines and specifications.
Installations requiring payment will be charged at the rates shown on the Invoice.
The product remains the property of the Company until the invoice has been paid in full.
ACCESS TO THE VEHICLE
The Client warrants being the owner or duly authorised agent of the vehicle and as such is entitled to enter into this agreement.
The Client agrees to allow the Companies employees or representatives free access to the vehicle at all reasonable times for the purpose of repairing any defects in workmanship.
FITTING THE PRODUCT
The Client understands that fitting the product will require minor modifications to the vehicle such as brackets, drilled holes, additional wiring etc and the Companies representative will in all cases refer to the manufacturers recommendations and specifications.
WORKMANSHIP IS COVERED BY THE COMPANIES GUARANTEE SUBJECT TO THE FOLLOWING CONDITIONS:
All Wokmanship comes with a 12 month warranty from the initial date of installation. If a fault occurs in the first 60 days with the product or its installation and we came to you to fit the product, we will return to the original fitting address up to 60 days from the initial insallation date for inspection. If a problem occurs after the 60 days with the product or its installation then the vehicle must be brought to us in Bristol for inspection.
Blown fuses and dead batteries are not covered under warranty and are the customers responsibilitu to check before any visit. We will first try to diagnose any problems over the phone before we return to the vehicle. We aim to return to your vehicle as soon as possible if a visit is needed from the date you originally reported a problem. But please allow 28 days from the inital date we were informed about any problems with the product. Installers are not reponsible for any Parking, bridge tolls or congestion charges on there journey to you. This will be charged to the customer and payable on the day of install. We will not be responsible for any towing, storring of the vehicle or any hire cars needed at any time.
The Company shall be under no liability in respect of defects occurring with the installation arising from willful damage, ingress of water, misuses, damage as a result of vehicular accident, unauthorised repairs without the Companies approval, unauthorised modifications, use of incorrect consumables such as batteries and keys, fire, flood and acts of God.
The Company shall be under no liability if the total price for the product has not been paid by the due date on the invoice.
The Company shall be under no liability in respect of failure of the product due to the Client failing to adhere to any manufacturers recommended procedures, such as valet mode and service over ride and the replacing of remote control batteries.
The Companies installation workmanship guarantee may be transferred for a fee. Details of which are availiable from the company.
In the event that an engineer attends a reported fault and the fault is not the responsibility of the Company, a call-out charge will be made to the Client.
All parts are covered by the Manufacturers Guarantee, which is a limited lifetime warranty on all directed electronics products subject to an annual service taking place. This can be arranged through the sales department and must not exceed the anniversary of the date of fitting.
Returns and Refunds Policy on goods bought with out installation
0.1 If you need to return a product purchased from Secure My Car sold on a non fitted basis, then you have 14 days to do so from the initial day of reciept.
0.2 The returned goods must be in a resalable state (i.e.; new and unused and unfitted) and any goods or accessories including all documentation that accompany the returned product must also come back to us. The goods should also be returned with their original packaging, packing and accessories. If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 5 working days.
0.3 Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Please post returns to Acutrac at the address shown in section 1.This returns policy does not affect your legal rights.
Cancellation of Orders
0.4 You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. Cancellation must be in writing, by either email by following the links on the Acutrac website, or by post (we recommend recorded delivery).
Delivery and Postage Information
0.5 Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Acutrac will deliver worldwide, though areas outside of the UK will have higher delivery costs. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
0.6 When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
0.7 All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery may take up to ten working days.
0.8 The contents of your order and your delivery postcode area will determine which delivery services you will be offered.
0.9 We do not deliver to International Post Office (P.O.) boxes or shipping agent addresses.
We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
0.10 Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
0.11 Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, you may pay an extra £10.00 for a third attempt on delivery. If you cannot collect your goods within five days or have not paid for the re-delivery then it will be returned to Acutrac. All returned orders to Acutrac will be refunded via the method of payment, you will incur a £19.99 charge for the attempted deliveries.
CANCELLATION BY THE CLIENT
The contract may be cancelled by the Client with a 25% charge of the total order being made to cover costs providing this is no later than 24 hours prior to the agreed time of delivery and free fitting.
If the Client cancels the order in under 24 hours of the agreed time of delivery and free installation, a charge of 50% will be applied.
If upon arrival the vehicle is unsuitable to be worked on, i.e. does not start or is deemed un-roadworthy, the free installation will be forfeited and a second appointment will be required and the Client charged.
If the Client cannot provide a credit/debit card statement as proof of identification upon arrival, again the free installation will be forfeited and a second appointment will be required and the Client charged.
If the Client wishes to change the location of the vehicle in less than 24 hours prior to the agreed delivery and free installation date, the free installation will be forfeited and a second appointment will be required at a cost to the Client.
CANCELLATION BY THE COMPANY
The Company shall be entitled to cancel the contract.
Within 14 days from any vehicular survey carried out by the Companies representative.
At any time if the Company is hindered from delivering the product and completing the installation by any event beyond the Companies control.
In either of the above cases unless the cancellation is brought by wrongful behaviour of the Client, the Company shall repay to the Client the amount of any deposit paid by the Client. The Company will not otherwise be under any liability whatsoever except as may otherwise be provided by statute.
A deposit will be taken on all mobile fiting jobs outside the Bristol area of a minimum of £75 payable by card over te phone or though are secure website. This is non refundable if cancelled within 14 days of the installation date. On the day of installation of the product, all sums due must be paid in full. Any sums due but unpaid by the Client will carry interest at the prevailing statutory rate and accrue on a daily basis after as well as before any judgment.
The contract comprises of the verbal order placed with salesperson and the above conditions. No variations will be deemed to be agreed by the Company unless they are set out in writing and signed by the owner of the Company.
Secure my car Ltd